In Florida, medical marijuana dispensaries operate under strict regulations, and cash refunds are generally not permitted for cannabis products. If your delivery order is incorrect—whether due to a wrong strain, product type, or missing item—dispensaries typically offer exchanges or store credits, depending on their policies and the condition of the product.

Common Remedies for Incorrect Orders

1. Product Exchange
   Many dispensaries allow exchanges for incorrect or defective products. For example, some dispensaries offer no-cost exchanges for both opened and unopened items, including those delivered. The corrected item may be delivered to the patient or made available for pickup, depending on the company’s process. Additionally, your medical marijuana recommendation may be updated accordingly to reflect the exchanged product.
   
2. Store Credit
   If an exchange is not feasible, such as in cases of limited inventory or discontinued products, customers may be offered store credit. This credit can be used toward future purchases, though it usually must be redeemed within a set time period and may not apply to certain promotions or discounts.
   
3. Re-Delivery of Correct Items
   In some cases where the wrong product was delivered, dispensaries will re-deliver the correct item without requiring the return of the incorrect one. However, this depends on internal policy. Some businesses may require you to return the incorrect product first—especially if the mistake involves regulated products like concentrates or edibles.

Steps to Take If Your Order Is Wrong

• Contact Customer Service Promptly
  Once you discover the mistake, call or email the dispensary’s customer service team immediately. Provide your order number, a description of the issue, and photos if applicable. Many dispensaries have time-sensitive windows (such as within 7–10 days) for customers to report issues.
• Keep the Product Unused and in Its Packaging
  To increase your chances of a successful resolution, keep the incorrect product in its original packaging and do not consume it. Even if it’s the dispensary’s error, they may not be able to accept opened or used products.
• Know the Policy
  Each dispensary has its own return and exchange policies. Review their terms beforehand to ensure you follow the proper steps. Some allow opened product returns for certain issues, while others restrict returns to unopened products only.

Important Considerations

• No Cash Refunds
  Per state law, cash refunds are not allowed for medical marijuana products. All remedies must be processed as store credit or product replacement.
• Time Limits Apply
  You must report any issues within a limited time window—typically a week to ten days after receiving your order. Waiting too long may forfeit your right to an exchange or credit.
• Compliance Rules
  Due to Florida’s medical marijuana regulations, dispensaries must keep strict inventory controls, so every return or exchange must be documented and logged properly. This may mean a delay of 1–2 days while your situation is reviewed and processed.

In Review

If your cannabis delivery arrives with the wrong items in Tampa Bay, rest assured that dispensaries have procedures in place to make things right. Although you won’t receive a cash refund, you can usually expect an exchange, re-delivery, or store credit—especially if you act quickly and follow the dispensary’s return protocol.